Terms & Conditions - Shades of Elegance
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Terms & Conditions

Do you deliver to my area?

We provide free delivery for all orders within mainland England (excluding Wales, Scotland, Devon and Cornwall). For all other areas please call 01603 460777 for a quotation.

For large items such as chest of drawers, armoires, wardrobes etc. we use a professional two man furniture specialist, which will be delivered to the room of your choice. Please call for details. Smaller items are delivered to your door only.

 

Access and Measurements

It is the customers responsibility to ensure that all ordered furniture fits into the home, so be sure to measure all doorways, stairs and access points.

Please check all orders on delivery before signing for them.

In the unlikely event of your items arriving damaged please telephone us straight away whilst the driver is still with you, and your items will be replaced.

 

Delivery Times

Please call for stock availability before placing an order with us.

Delivery times are usually 7-28 days. However, out of stock items will be 6-8 weeks. We always try our upmost to deliver as soon as possible.

We will contact you once your order is complete so arrangements can be made for your delivery time and time slot.

 

Refund Policy

If the Buyer is dissatisfied with his purchase for any reason he or she may, within seven days of delivery, contact the Seller’s customer service department to notify them that they wish to return some or all Products from their order. The Buyer must either arrange to return the Products themselves to the Seller at their own cost or they may ask the Seller to arrange for collection of the Products, the direct cost of which will be deducted from the refund. Products must be returned to the Seller in the same condition they were in at the time of delivery and in their original packaging or similar. Products which are not adequately packaged at time of collection may not be collected and a charge up to £85 may be levied to cover the cost of failed collection. Refunds will be issued within 30 days of receipt of Products and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if Products are returned damaged. If your items require a two man uplift then charges will apply accordingly. We reserve the right to refuse a refund or return if goods have been used not in accordance to their intended use and or faults not caused by product malfunction. Due to the extremely fragile nature of Glass furniture Venetian and mirrored products are exempt from the statutory 7 day cooling off period when they have been checked and signed for by the customer. We will not accept liability for cracks, chips and or any damage to glass which was not apparent on the day of delivery. Once the customer has signed our Glass/Mirrored furniture disclaimer at point of delivery the furniture is deemed to be satisfactory and we will not be held responsible for any damage that may have been caused while it is in the customers possession. If handles have not already been fitted please either ask the driver to install or take great care when doing this yourself. If you crack the glass when tightening handles this will not be a deemed a reason for a replacement. This is to protect our company from unreasonable and sometimes fraudulent claims. Our usual refund policy does not apply to special-order Products. Where the Buyer has selected a specific colour or non stock item is ordered, this Product is classified as a made-to-order Product. If a made-to-order Product is cancelled within a few days of placing the order we may be able to offer a full refund however if the Product has gone to production this may not be possible. If this is the case it is unlikely that the Seller will be able to sell it at full selling price therefore a cancellation charge of 20% will be deducted from the refund.

This does not affect your statutory rights.